Terms and Conditions

By using “afritopialimited.com” website, you are accepting these Conditions of Use. These do not affect your statutory rights.

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

English law will govern these Conditions of Use and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute, which may arise between them.

We may revise our Conditions of Use at any time without notice to you. You may not access or use the website should you not want to be bound by these Conditions of Use. The Conditions of Use may be modified at any time, and any such modification shall be effective immediately upon posting of the modification. By your access and use of the site you agree to frequently review the Conditions of Use and shall be conclusively bound by any such future modifications.

YOUR STATUS

By placing an order through our site, you warrant that: 

  • you are legally capable of entering into binding contracts; and
  • you are at least 18 years old;
  • you are resident in UK Mainland; and
  • you are accessing our site from that country. 

ACCEPTANCE AND AVAILABILITY 

If for any reason beyond our reasonable control, we are unable to supply a particular item, please note that we will attempt to offer a substitute and confirm such substitution with you. If not we will process a refund for the unavailable item. 

Although we will always try to cater for your orders, an order of large quantities of a line can only be fulfilled at our discretion and might require you to pay extra for delivery as the delivery charge only covers a certain kg of items. 

Your order is an offer to buy from us. Nothing that we do or state will amount to any acceptance of that offer until we actually dispatch the goods to you. A contract will be made between you and us the moment the goods are dispatched (and not before), and you have been charged for the goods. 

PRICE AND PAYMENT

You can pay by Debit and Credit Cards. We do not keep your card details to minimise and eliminate the possibility of unauthorised access or disclosure. 

  1. The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
  2. Product prices include VAT where applicable.
  3. Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
  4. Payment for all Products and Services must be by credit or debit card, or by Stripe.

CANCELLATION / REFUND POLICY 

You can cancel or change your order by email or phone before the goods are processed or shipped (at no charge). If your order has been processed or shipped prior to our receipt of your cancellation request, we cannot cancel the order. 

If you are unhappy with your order for a legitimate reason such as: the order was missing items, the order was damaged, the order did not arrive, we will offer an appropriate refund as long as it can be shown that the order you were charged for was not provided as it should have been. 

Please note that we do not issue refunds for orders damaged due to a missed delivery, due to a missed collection where the customer has not turned up on the day / time of collection, or where we have not been advised by you to change the delivery or collection date or time, at least 48 hours before the scheduled delivery or collection date confirmed when you placed the order.

We do not accept returns on Fresh, Frozen and Perishable products. 

Please inform us of any missing or damaged items within 48 hours of delivery. 

We will not be able to refund the shipping and handling cost incurred. 

DELIVERY 

There are several delivery options available from us. Please refer to our Delivery Policy: 

WE SHIP PERISHABLES AND YOU MUST MAKE PROVISION FOR YOUR PARCEL TO BE RECEIVED. GOODS THAT PERISH DUE TO MISSED DELIVERY WILL NOT BE REFUNDED. 

Our obligation is to deliver your order to the main entrance of the delivery address. At your request and our driver’s discretion, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your address only if: 

The driver has your permission. 

Our driver believes that it is safe and practical to do as you requested. 

That you accept that we shall not be liable for any claim whatsoever within your premises. 

That we always reserve the right to deliver only to the main entrance of the delivery address. 

Our Third Party Delivery Company follows the same delivery procedure listed above. 

All goods must be signed for on delivery by an adult aged 18 years or over. 

If there is no-one of that age at the address when delivery is being made, the goods may be retained by the driver. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service. 

In these circumstances, if we have to return to deliver the goods, a further charge may apply. 

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. 

IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOUR ADDRESS HAVE UNRESTRICTED PARKING FACILITY FOR OUR DELIVERY. IF WE ARE UNABLE TO DELIVER TO YOU DUE TO RESTRICTIONS, YOU MAY INCUR CHARGES. 

DELIVERY TIME 

Delivery times listed are estimates only. The delivery or pickup day will be agreed with you at the time of placing your order. 

We use a Third Party Delivery Company who may not be able to offer a specific delivery time. 

We will however notify you when your order has been dispatched and/or provide you with a reference to track your order. 

PRIVACY 

Please refer to our Privacy Notice   

PASSWORDS AND SECURITY 

You are solely responsible for maintaining the secrecy of your passwords and any account information in connection with the afritopialimited.com website, and for restricting access to your computer. 

You are fully responsible for all activities that occur under your account or password, and you agree to notify us immediately of any unauthorised use of your passwords or accounts. 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY 

You agree that:

Your use of this website and services provided is on "AS IS" or "AS AVAILABLE" Basis. 

Afritopia Limited makes no warranty that the website will meet your requirements, uninterrupted and free of errors. 

You agree that Afritopia Limited is not responsible for the availability of and the content provided on any third party Websites linked to us or that we link to. You should refer to the policies posted by other Web sites regarding privacy and other topics before you use them. 

Product and product packages may differ slightly to those displayed on our website, if you have any doubt about any product please contact us. 

In any event, we aim to provide you with an excellent & satisfactory service. We implore you to contact our Customer Service if you have any complaint. 

Your statutory rights are not affected. 

COPYRIGHT 

Information, image and any materials on afritopialimited.com website may not be reproduced, downloaded or copied in any way without our permission. 

Customer Service 

info@afritopialimited.com